Manzana Case

Technology & Operation Management, GSM 430 Case Analysis discipline: Manzana amends is a property insurance company that operates with a network of branch offices. It does not troop straight off with the existence but with independent agents who in return deal with the customers. Agents select Low flip-flop time and fast alteration rates. sign analysis of the secant suck mental do by figures of Fruitvale branch at Manzana Insurance indicates declining clamss, poor operating achievement and advancement of contender Golden Gates. Further analysis was conducted to rack up for to the core of the conundrum the management is facing and consequently, provide recommendations on how to go astir(predicate) these issues. Issues: * Low and declining Profits: During the first quarter of 1991, in that location was profit loss of ($ 174,000) which declined even further in the second quarter to ($121,000) (Exhibit 1). Reasons may include: * overdue to high turnaround multiplication (TAT) * Calcu advanced by management to be 8.

2 days * Causes agents to refer clients to other companies * Causes congestion and increased compendium of policies * Due to reduced bod of renewals (low renewal rates) because of increased volumes of slow renewals * Due to focus on new policies only * Due to late policies * Late RERUNs amount to 99.67% of come in late requests processed in 1991 which means it has a overlarge come to on total late requests processed. ! * Poor performance and cogency * Processing issues: * wrong prioritization of policies * Emphasis on RUNs and RAPs and less on RAINs and RERUNS (although RAPs and RERUNs amount to 38.42% and 44% respectively of total requests processed as compared to only 13.33% RUNs and 9.64% RAINs. * uneven workload distribution and uneven responsibilities * understaffing (underutilization) at certain areas * low conversion of RAP to...If you want to cash in ones chips a full essay, order it on our website: OrderCustomPaper.com

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